Do You Want To Become A Trainee At Old Mutual South Africa? Here Is An Opportunity To Become A Call Centre Agent Trainee

Do You Want To Become A Trainee At Old Mutual? Here Is An Opportunity To Become A Call Centre Agent Trainee

  • DEADLINE: 10 April 2024
  • SALARY/STIPEND: Not Specified
  • DURATION: Approximately 1-2 years
  • LOCATION: South Africa


  • Deals with client queries via telephone in adherence with Call Centre standards under supervision.
  • Escalate complex queries to more senior agents.
  • Takes inbound calls and shares relevant information with assistance and on the job coaching.
  • Finalises calls at point of contact where possible.
  • Learner to Moderate level of technical knowledge.
  • Limited multi skilling across product and process relevant to the business area.

Requirements for Eligibility

  • Skills: Customer Service
  • Education: Matriculation Certificate (Matric) (Required)

Other Relevant Information

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision.  The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

About Old Mutual South Africa

Old Mutual is a premium African financial services organisation that offers a broad spectrum of financial solutions to retail and corporate customers across key market segments in 14 countries. The lines of business include Life and Savings, Property and Casualty, Asset Management and Banking and Lending.

Also Check: 2-year Learnership Opportunity At Anglo American

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